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​​Fees
  • ​Initial Phone Consultation: Free

  • Assessment and treatment sessions: £95 - £110
     

Health Insurance Providers

​I am registered with the following health insurance providers:

  • WPA

  • BUPA

  • Cigna

  • AXA-PPP

  • Aviva

  • Geo-Blue

Terms & Conditions
  • Assessment and treatment sessions last 50-55 minutes. 

  • The session payment is taken at the point of booking.

  • A missed session fee of £50 is charged if the client cancels with less than 48 hours notice and the full session fee is charged with under 24 hours notice.

  • The full fee is charged in cases where the client arrives late.

  • Session fees include information sheets or booklets and other materials required during sessions. 

  • Clients must agree to share their GP details in the case of emergencies - please see the Confidentiality section on the 'How Sessions Work' page for more information on this requirement

  • This is not an emergency service, if you require urgent psychological assistance please speak to your GP, the Samaritans (08457 90 90 90) or visit your local A & E department

Privacy Statement 

This explains how I use and protect any data that I collect about you when you access my service.  I will provide a hard copy for your reference if we proceed to therapy and you will be asked to sign this to confirm your consent to my use ad storage of your data for these purposes.

 

What information I collect and why

I collect personal information on the Client Registration Form in order to correspond both to you and any other health care providers about your care.  I therefore collect enough information to identify you for this purpose.  This includes:

-Name
-Address
-Date of Birth
- Landline and mobile
- Email address

I also collect information about your GP and an emergency contact in case I become concerned about your wellbeing and need to liaise with them to get extra support arranged.  Therapists are required to keep client records, these include the main points discussed in session including any therapeutic interventions. As part of this I will document information pertaining to your psychological difficulties and history related to this.

How I store this information
Paper: Your client record and Client Registration form is stored securely in a locked metal filing cabinet according to the standards set out by the Information Commissioner’s Office (ICO). 

Digital: The digital information I hold on you includes any correspondence on email and text, plus any letters/reports that I write. I retain these for the duration of your treatment for good continuity of care and then delete these from my account/phone. Any letters and reports are password protected before being emailed.  Hard copies are then stored with your paper notes and deleted from the memory stick.
 

Website: None of your personal information is stored on my website other than cookies.  

Sharing information with third parties

I will not share your information with anyone else without your consent.  The exception to this are times when I feel concerned about you or another person mentioned in a therapy session, in these situations I have a duty of care to share information to relevant statutory services to get the correct support to keep you/them safe.  

A part of a Clinical Psychologist's code-of-conduct is to receive regular supervision from another psychologist regarding their clients' care. This is for the purpose of ensuring that good quality therapy is being provided.  I do not share client identifying details with my supervisor, if this becomes necessary for any reason then they are also bound by the same rules of patient confidentiality as I am.

 

You have the following rights:
- To be informed of what information I hold about you (as outlined by this document).
- To see what information I hold about you,  I can show you this during your therapy session at your request.
- To rectify any inaccurate or incomplete personal information. 
- To withdraw consent to me using your personal information in the ways outlined in this document.
- To request your personal information is erased.  However in some cases I will need to consult external parties such as the ICO, my accountant or my indemnity insurer regarding any further legal reasons I may need to retain information regarding your care.  I may decline if the information is needed for me to practice lawfully and competently.

How long is information retained and how is it destroyed?
The British Psychological Society and NHS guidance recommends retaining records for 7 years which I adhere to. This is so I have reference to our work in situations where you seek further psychological support.  After this time I securely destroy notes using Viridor secure waste collection at Prometheus.  I delete all digital data from my memory stick, email system and phone.

How to securely correspond with me?
Email correspondence is not considered a secure medium for communicating.  Therefore please do not email me sensitive/private information.  Doing so is allowed but this will be at your own risk.  If you would like to send me private information I recommend password protecting it first and informing me of the password by phone or face-to-face. 

 

What if you are unhappy with how I have processed your data?
If you have any concerns about how I have handled your data you can complain to the Information Commissioners Office (ICO) on 0303 123 1113

​© 2012 by DrClairePlumbly.com, Registered Clinical Psychologist: covering areas in Somerset and North Devon such as Taunton, Wellington, Yeovil, Tiverton, Illminster, Chard, North Petherton,