These Terms of Sale set out the terms under which digital content ("Content"), accessed as one-off purchases, is sold by Us to customers through this website, www.DrClairePlumbly.com ("Our Site"). 

 

Please read these Terms of Sale carefully and ensure that you understand them before purchasing Content. 

 

You will be required to read and accept these Terms of Sale when ordering Content. If you do not agree to comply with and be bound by these Terms of Sale, you will not be able to purchase Content and you will not be permitted to access Content through Our Site.

 

1. Information About Us

 

1. We are Good Therapy Limited a company registered in England under 14469820ICO

whose registered address is Wessex House, 66 High Street, Honiton, England, EX14 1PD and whose main trading address is Hestercombe House, Taunton, TA2 8LG

 

1.2 Our Site is owned and operated by Us. 

 

1.3 You can contact us at AdminDrClairePlumbly@Protonmail.com.
 

 

2. Access to and Use of Our Site

 

2.1 Access to Our Site is free of charge.

 

2.2 It is your responsibility to make any and all arrangements necessary to access Our Site.

 

2.3 Access to Our Site is provided "as is" and on an "as available" basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

 

2.4 Use of Our Site is subject to Our Website Terms & Conditions https://www.drclaireplumbly.com/websitetsandcs . Please ensure that you have read these carefully and that you understand them.

 

3. Who These Terms Apply To

 

3.1 These Terms of Sale apply to both: (a) individual consumers purchasing Content for personal use (that is, not in connection with, or for use in, their trade, business, craft, or profession); and (b) business customers purchasing Content for commercial use.

 

3.2 Where you are a business customer, these Terms of Sale constitute the entire agreement between Us and you with respect to your purchase of Content from Us. You acknowledge that you have not relied upon any statement, representation, warranty, assurance, or promise made by or on behalf of Us that is not set out in these Terms of Sale and that you shall have no claim for innocent or negligent misrepresentation or negligent misstatement based upon any statement herein.

 

4. Content and Pricing

 

4.1 The details of the Content and its corresponding price will be set out on the relevant page of Our Site.

 

4.2 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online. Changes in price will not affect any order that you have already placed (please note sub-Clause 4.3 regarding VAT, however).

 

4.3 Prices on Our Site are shown inclusive of VAT. If the VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted at the point of payment. 

 

5. Orders – How Contracts Are Formed

 

5.1 Our Site will guide you through the process of purchasing Content. Before completing your purchase, you will be given the opportunity to review your order and amend it. Please ensure that you have checked your order carefully before submitting it.

 

5.2 If, during the order process, you provide Us with incorrect or incomplete information, please contact Us as soon as possible. If We are unable to process your order due to incorrect or incomplete information, We will contact you to ask to correct it. If you do not give Us the accurate or complete information within a reasonable time of Our request, We will cancel your order and treat the contract (the "Contract") as being at an end. We will not be responsible for any delay in the availability of Content that results from you providing incorrect or incomplete information.

 

5.3 No part of Our Site constitutes a contractual offer capable of acceptance. Your order to purchase Content constitutes a contractual offer that We may, at Our sole discretion, accept. Our acceptance is indicated by Us sending you a confirmation by email (an "Order Confirmation"). Only once We have sent you an Order Confirmation will there be a legally binding Contract between Us and you.

 

5.4 Order Confirmations shall contain the following information: 

 

5.4.1 Confirmation of the Content ordered including full details of the main characteristics of the Content included; and 

5.4.2 Fully itemised pricing for your Content including, where appropriate, taxes, and other additional charges.

 

5.5 In the unlikely event that We do not accept or cannot fulfil your order for any reason, We will explain why in writing. No payment will be taken under normal circumstances. If We have taken payment, those sums will be refunded to you.

 

5.6 Any refunds due under this Clause 5 will be issued to you as soon as possible, and in any event within 14 calendar days of the day on which the event triggering the refund occurs.

 

5.7 Refunds under this Clause 5 will be made using the same payment method that you used when purchasing the Content.

 

6. Provision of Content

 

6.1 Content will be available to you as stated in the information that We provide about it before You place Your Order either (a) if it is a livestream item, the time and date when it is scheduled to be available and to start; or (b) if it is a pre-recorded or other non-streamed item, the period within which it is or will be available for access.

 

6.2 If an item of Content is a livestream item, We will use reasonable endeavours to make it available and start it at the time it is scheduled to start, but the start may be delayed either by overrun of a previous livestream item available to You and/or others or by other circumstances. We will not be liable for any such delay.

 

6.3 We may provide you with a user name and password for accessing the Content. Where we do so, you undertake to keep the user name and password safe and confidential, and they must not be disclosed to any other person. You must notify us immediately in the event of any unauthorised use of your Content or in the event that your user name, password or account is used by any other person.

 

7. Payment

 

7.1 Payment for Content must always be made in advance. Your chosen payment method will be charged when We process your order and send you an Order Confirmation.

 

7.2 Payments due must be made in full, without any set-off, counterclaim, deduction, or withholding (except where any deduction or withholding of tax is required by law).

 

7.3 We accept the following methods of payment on Our Site: 

 

7.3.1 Card payments via Stripe, or

7.3.2 BACS 

 

7.4 If you believe that We have charged you an incorrect amount, please contact Us at AdminDrClairePLumbly@protonmail.com as soon as reasonably possible to let Us know.

 

8. Consumer Cancellation Rights

 

8.1 If you are a consumer, you have a legal right to cancel a Contract during the period set out below in Clause 8.2. This means that during the relevant period if you change your mind or for any other reason you decide you do not want to receive or keep the Content, you can notify us of your decision to cancel the Contract and receive a refund.

 

8.2 Your legal right to cancel a Contract starts from the date of the Order Confirmation, which is when the Contract between us is formed. Your deadline for cancelling the Contract then depends on what you have ordered and how it is provided.

 

8.3 For Content that is not supplied on a tangible medium (e.g. downloadable or streamed Content), you have 14 days from the date of the Order Confirmation. However, once you begin downloading or streaming the Content with your consent, you will lose your right to cancel.

 

8.4 To cancel a Contract, you must contact us at AdminDrClairePlumbly@Protonmail.com or  07867 443052 or Hestercombe House, Taunton, TA2 8LG.  

 

8.5 If you cancel your Contract and you have already paid for the Content, we will refund you the full amount as soon as possible and in any event within 14 calendar days of the day on which we receive notice of your cancellation. We will refund you using the same payment method you used when purchasing the Content.

 

8.6 If you have downloaded or streamed any Content before you cancel, you must delete all copies of the Content in your possession or control, and must not retain, continue to use or distribute any copy of that Content.

 

9. Licence

 

9.1 When you purchase access to Our Content, We grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and use the relevant Content strictly in accordance with the licence type you have purchased, as set out below. The licence does not give you any rights of ownership in Our Content (including any material that We may licence from third parties). All intellectual property rights in the Content remain vested in Us at all times.

 

(a) Personal Use Licence: permits a single individual to access and use the Content for their own personal, non-commercial purposes only. A Personal Use Licence expressly excludes any professional or commercial use, including (without limitation) use in the course of any coaching, counselling, psychotherapy, education, training, or other professional or business activity.

 

(b) Single Professional Use Licence: permits one named practitioner to access and use the Content in the course of their direct professional work with their own clients or patients (including use in one-to-one sessions and group settings where all participants are that practitioner's direct clients). A Single Professional Use Licence does not permit the Content to be shared with, or used by, any other practitioner, employee, or colleague, nor may it be incorporated into online courses, websites, workbooks, or other published or distributed materials.

 

(c) Shared Professional Use Licence: permits use of the Content by up to 10 named practitioners within the same practice or organisation in the course of their direct 

professional work with their own clients or patients. A Shared Professional Use Licence does not permit the Content to be republished, incorporated into online courses, websites, workbooks, or other distributed materials, nor used by any practitioner outside the named practice or organisation.

 

If you are in any doubt as to which licence type is appropriate for your intended use, please contact Us before completing your purchase. Purchasing a licence and then using the Content outside the scope of that licence type constitutes a breach of these Terms of Sale and may constitute an infringement of Our intellectual property rights.

 

9.2 You may not copy, rent, sell, publish, republish, share, broadcast or otherwise transmit the Content (or any part of it) or make it available to the public except as permitted under the Copyright Designs and Patents Act 1988 (Chapter 3 'Acts Permitted in relation to Copyright Works'). This includes a prohibition on making any visual or audio recordings of the Content.

 

9.3 You may not use any two way livestream facility which is part of the Content to communicate or make accessible to any other person (other than any member of Your staff) accessing or participating in that item or event anything (by voice, text, image or otherwise) except for a query about or contribution to that item or event which is proper having regard to the content of that item of event.

 

9.4 In the event that we record any of the Content at which you are attending, You grant us full permission to use your image and voice in any such recordings without payment or any further need for consent.

 

9.5 The terms of this clause 9 shall survive the termination of the Contract.

 

10. Our Liability

 

10.1 Subject to sub-Clause 10.3, if you are a business customer, We will not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of business, interruption to business, for any loss of business opportunity, or for any indirect or consequential loss arising out of or in connection with any contract between you and Us.

 

10.2 Subject to sub-Clause 10.3, if you are a business customer, Our total liability to you for all other losses arising out of, or in connection with, any contract between you and Us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be 100% of the total sums paid by you under the contract in question.

 

10.3 Nothing in these Terms of Sale seeks to limit or exclude Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); for fraud or fraudulent misrepresentation; or, where you are a consumer, for any breach of the legal rights you have in relation to the Content as summarised in Clause 10.4 below; or for any other matter in respect of which liability cannot be excluded or restricted by law.

 

10.4 If you are a consumer, We are under a legal duty to supply Content that is in conformity with the Contract. Nothing in these Terms of Sale will affect these legal rights.

 

10.5 Disclaimer: None of our Content constitutes advice on which you should rely. It is provided for informational and educational purposes only. We do not make any representations or warranties with respect to the accuracy, applicability, fitness or completeness of any of our Content. The information in the Content represents the views and opinions of the original creators of such Content and does not necessarily represent the views or opinions of Us. Subject to Clause 10.3, we disclaim any and all liability to you for any direct, indirect, implied, punitive, special, incidental or other consequential damages arising directly or indirectly from any use of the Content, which is provided as is and without warranties.

 

11. Psychology Disclaimers

 

11.1 Not a Substitute for Professional Care

The Content is provided for educational and informational purposes only. It is not intended to be, and does not constitute, psychological therapy, counselling, psychotherapy, mental health treatment, medical advice, or clinical assessment. The Content is not a substitute for professional psychological or medical care and should not be used for that purpose.

 

11.2 No Therapist-Client Relationship

Your purchase and use of the Content does not create a therapist-client relationship, counsellor-client relationship, or any form of professional therapeutic relationship between you and Us, or between you and any psychologist, therapist, or mental health professional associated with Us. We are not your therapist, counsellor, or healthcare provider.

 

11.3 Not Personalised to Your Circumstances

The Content provides general information only. It is not tailored or personalised to your individual circumstances, mental health condition, psychological needs, or personal situation. What works for one person may not be appropriate or safe for another.

 

11.4 Seek Professional Help

If you are experiencing mental health difficulties, psychological distress, or any medical condition, you should consult with an appropriately qualified healthcare professional, such as your GP, a registered psychologist, psychiatrist, or other licensed mental health professional who can provide personalised advice and treatment.

 

11.5 Crisis Situations

If you are experiencing a mental health crisis or emergency, or if you are having thoughts of harming yourself or others, you must NOT rely on this Content. Instead, you should immediately:

 

• Contact emergency services by calling 999 (UK) or your local emergency number

• Contact the Samaritans on 116 123 (UK and Ireland - available 24/7)

• Go to your nearest Accident & Emergency department

• Contact your GP or crisis resolution team if you already have one

• Contact NHS 111 (England and Wales) or NHS 24 (Scotland)

 

11.6 Your Responsibility

You are solely responsible for:

 

• Deciding whether the Content is suitable and appropriate for you

• Your own mental health and wellbeing

• Seeking appropriate professional help when needed

• Implementing any techniques, exercises, or strategies from the Content safely and appropriately

• Stopping use of the Content if it causes distress or is unhelpful

 

11.7 Individual Results May Vary

Any examples, case studies, testimonials, or outcomes described in the Content are for illustrative purposes only. They do not constitute a guarantee, warranty, or prediction that you will achieve similar results. Individual experiences and outcomes will vary based on numerous factors including, but not limited to, individual circumstances, effort, mental health conditions, and other variables.

 

11.8 Evidence Base

While We endeavour to base Our Content on current psychological research and evidence-based practices, the field of psychology is constantly evolving. Psychological research and best practices change over time. The Content reflects the knowledge and understanding at the time of creation but may not include the most recent developments.

 

11.9 Limitations and Contraindications

Some psychological techniques, exercises, or approaches may not be suitable for all individuals or all mental health conditions. Certain approaches may be contraindicated for specific conditions or circumstances. If you have concerns about whether the Content is appropriate for you, consult with a qualified mental health professional before using it.

 

11.10 No Diagnosis or Assessment

The Content does not provide, and should not be used for, psychological diagnosis, clinical assessment, or evaluation of mental health conditions. Only a qualified mental health professional can properly diagnose or assess psychological conditions through appropriate clinical assessment procedures.

 

12. Communication and Contact Details

 

12.1 If you wish to contact Us with general questions or complaints, you may contact Us by telephone at 07867 443052 by email at AdminDrClairePLumbly@protonmail.com or by post at Hestercombe House, Taunton, TA2 8LG

 

12.2 For matters relating to the Content, please contact Us by telephone at 07867 443052 by email at AdminDrClairePLumbly@protonmail.com or by post at Hestercombe House, Taunton, TA2 8LG

 

13. How We Use Your Personal Information (Data Protection)

 

13.1 All personal data that We may use will be collected, processed, and held in accordance with the provisions of the UK data protection laws and your data privacy rights.

 

13.2 For complete details of Our collection, processing, storage, and retention of personal data including, but not limited to, the purpose(s) for which personal data is used, the legal basis or bases for using it, details of your rights and how to exercise them, and personal data sharing (where applicable), please refer to Our Privacy Policy https://www.drclaireplumbly.com/privacy-policy and Cookie Policy https://www.drclaireplumbly.com/cookies 

 

14. Other Important Terms

 

14.1 We may transfer (assign) Our obligations and rights under these Terms of Sale (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business). If this occurs, you will be informed by Us in writing. Your rights under these Terms of Sale will not be affected and Our obligations under these Terms of Sale will be transferred to the third party who will remain bound by them.

 

14.2 You may not transfer (assign) your obligations and rights under these Terms of Sale (and under the Contract, as applicable) without Our express written permission.

 

14.3 The Contract is between you and Us. It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms of Sale.

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14.4 If any of the provisions of these Terms of Sale are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms of Sale. The remainder of these Terms of Sale shall be valid and enforceable.

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14.5 No failure or delay by Us in exercising any of Our rights under these Terms of Sale means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms of Sale means that We will waive any subsequent breach of the same or any other provision.

 

14.6 We may revise these Terms of Sale from time to time in response to changes in relevant laws and other regulatory requirements. If We change these Terms of Sale, We will give you reasonable advance notice of the changes.

 

15. Law and Jurisdiction

 

15.1 These Terms of Sale, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

 

15.2 If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Clause 15.1 takes away or reduces your rights as a consumer to rely on those provisions.

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15.3 If you are a consumer, any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) may be brought in the courts of England and Wales or in the courts of your country of residence.

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15.4 If you are a business customer, any disputes concerning these Terms of Sale, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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Last updated: 11 June 2026